Terms and Conditions of Service

This web site (“the Site”) is operated by MLRO Support Ltd (“MLROS”, “We”, “Us”). These terms govern access to and use of the site, and the various services provided by MLROS (“Services”). Entities which use the Site or any of the Services (“you”, “your”) agree to be bound by the following terms (“the Terms”). Please read the Terms carefully. Use of the Site or any of the Services indicates an acceptance of these Terms. If you do not accept these Terms, you must not use the Site or any of the Services.

MLROS may amend these Terms from time to time without prior notice to you. The scope or content of the Services may also be changed by MLROS from time to time. The amended terms will be published on the Site. Use of the Site or the Services after such amendment indicates an acceptance of the amended Terms. You can review the current version of the Terms at: http://www.MLROS-data.net/

These Terms were last updated on 25 April 2023.
Breach of any of the Terms may result in the termination of your account.

1. Account Terms

All fees invoiced by MLROS are subject to settlement within 14 days.

2. Payment, Upgrading and Downgrading Terms

Payments will be collected using bank transfers or by direct debit payment via GoCardless.

3. Cancellation, refund policy and Termination

All data associated with your account will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled.
MLROS, in its sole discretion, may decline to provide Services to anyone for any reason, and may suspend or terminate your account and refuse any and all current or future access to or use of the Services for any reason at any time. Such termination of the Services will result in the deactivation or deletion of your Account or your access to your Account. In the event that a subscription service is cancelled after an annual renewal no refund of fess paid to MLROS in respect of the cancelled service will be refundable.

4. Modifications to the Service and Prices

a. MLROS may modify or discontinue the Services (or any part of them) with or without prior notice to you.
b. Prices of all Services are subject to change by us upon 30 days’ prior notice from us. Such notice may be provided by us at any time by posting the changes to the site, by email, or provided through the Service itself.
c. MLROS is not liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

5. Copyright and Data Ownership

a. This Agreement does not transfer from MLROS to you any MLROS or third party intellectual property rights, and all right, title and interest in and to such rights will remain (as between the parties) solely with MLROS.
b. We claim no intellectual property rights over the data you provide to the Service. As between the parties, all data uploaded by you remain yours. However, if you elect to provide access to your data to other users, you agree to allow us to enable these users to view and or edit this shared content. You are responsible for controlling shared access to your data and can revoke or change an invited user’s access.
c. MLROS adheres to appropriate professional practice and procedures to reduce the risk of data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. MLROS expressly excludes liability for any loss of data no matter how caused.
d. MLROS may at any time or from time to time use your data to derive non-personally-identifying, and non-company identifying, information in aggregate form. (e.g., for industry benchmarking). You hereby consent to such use of your data by MLROS.
e. The Services and the Site are protected by copyright, trade mark, trade secret and other intellectual property rights. All such rights are reserved. The Services and the Site are copyright © 2015 MLRO Support Ltd. You may not reproduce, publish, copy, or reuse any portion of the application code, or visual design elements or concepts included in the Services or the Site without express prior written consent from MLROS.
f. You must not modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any software used to deliver the Services.

6. Managing data privacy and data sharing among entities

a. The Service allows members of an organisation to import and analyse data from multiple entities (for example, multiple companies within a corporate group, multiple unrelated companies such as members of a franchise group or trade association, or the clients of a professional firm). Data from such entities and clients may be entered, analysed and managed within the Service.
b. Importantly subscribers are responsible for the following terms and must,
c. Ensure user logins created for an organisation’s own staff are given the “Manager” role.
d. It is the responsibility of the person set up as the Main Contact in the MLROS user dashboard to set appropriate data sharing permissions for such multiple entity data collection, in order to avoid data being shared inappropriately.
e. You must, on behalf of your organisation, consider the data privacy arrangements they have with their clients, members, group entities, or related entities before adding a client company to MLROS’s data pool, and creating user logins for your staff.
f. You agree to allow MLROS to use your data in accordance with the MLROS Privacy Policy located at http://www.mlrosupport.co.uk

7. General Conditions

a. Your use of any MLROS Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.
b. Technical support is only provided to paying account holders and is only available via email. Support is only available in English.
c. You understand that MLROS uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. MLROS is not responsible for the content or continuity of the services provided by those vendors.
d. You must not attempt to undermine the security or integrity of MLROS’s computing systems or networks or, where the Services are hosted by a third party, that third party’s computing systems and networks. You must not use, or misuse, the Services in any way which may impair the functionality of the Services or Site.
e. You understand that MLROS has certain user system requirements which you are responsible for providing and installing. Such requirements include a suitable up-to-date internet browser.
f. You understand that the technical provision of the Service, including your data, may be transferred over the public internet unencrypted and may involve (a) transmissions over various third party networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
g. In using the Site or the Services, you must not submit content that is misleading or deceptive, unlawful, defamatory, infringes others’ rights, or is likely to cause offence to a reasonable adult. We may amend or remove user-contributed content or terminate your account at our discretion and without prior notice if such content is submitted. If any use by you of the Site or the Services is in our reasonable opinion an unacceptably high-volume use (including, for example, where that use adversely affects others’ normal use) then we may take action to limit or prohibit your use, for a period of time or permanently.
h. MLROS does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) any errors in the Service will be corrected.

8. Limitation of Liability

a. You expressly understand and agree that MLROS shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, whether in contract, negligence or otherwise, including but not limited to: damages for loss of profits, goodwill, use, data, information, interference with privacy, business interruption, or other intangible losses relating directly or indirectly to these Terms, the Site or the Services. These exclusions apply even if we knew or should have known that you might suffer loss.
b. If any term is implied by law in these terms and cannot be excluded, then we limit our liability to you under that term to the maximum extent permitted by law.
c. If you are not satisfied with the Services, your sole and exclusive remedy is to terminate the use of the Services in accordance with Section 3 Termination and cancellation.
d. If you suffer loss or damage as a result of MLROS’s negligence or failure to comply with these Terms, and the exclusion in clause 8.a above does not exclude MLROS’s liability, then any claim by you against MLROS arising from MLROS’s negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Access Fees paid by you in the previous 12 months.
e. The failure of MLROS to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and MLROS and govern your use of the Service, superseding any prior agreements between you and MLROS (including, but not limited to, any prior versions of the Terms of Service).

9. Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Website and its use and these Terms.

10. Notices

Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to MLROS must be sent to [email protected] or to any other email address notified by email to you by MLROS. Notices to You will be sent to the email address which you provided when setting up your access to the Service.
Phone: +44 (0)1723 363133

Email:  [email protected]

David Winch MLRO support services ltd